Terms and Conditions
Terms & Conditions
These terms are issued by FlatpackDIY ("www.flatpackdiy.co.za") and are effective from January 1st, 2022. They cover the use of our websites – www.flatpackdiy.co.za .
Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.
About Us
This website is owned and operated by flatpackdiy. If you wish to contact us please: Phone: 082 615 9550 Monday – Friday 8am – 4.30pm
If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
1. Content
While we endeavour to supply accurate information on this site, errors and omissions may occur Flatpackdiy www.flatpackdiy.co.za does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Flatpackdiy www.flatpackdiy.co.za reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by South African law, Flatpackdiy www.flatpackdiy.co.za makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order
We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when we accept your order.
3. Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
4. Payment options
We currently accept payments via Payfast.
Refunds
- Should you have any issues with your purchase, you are able to return your product to us under our standard terms. Go to Cancellation and Returns Policy for further information.
- Any refunds made by Flatpackdiy will be made to the card that you used to pay for your goods.
5. Pricing
All prices listed on Flatpackdiy www.flatpackdiy.co.za are in South African Rand and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.
Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the South African low value GST threshold.
6. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our sites are processed via Payfast using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
For security purposes certain transactions may require proof of identification
9. Delivery and Delivery Charges
At this time, we only deliver to South African (Gauteng Province) addresses. For an outline of our delivery charges please visit our Delivery page.
If goods are lost or damaged in transit, please contact us within 7 business days.
We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
10. Delivery Period
Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by clicking on the link in the dispatch email, registered users can track their orders through their Order History in your My Account section.
11. Returns
Please visit the Returns page for full details on the returns process. Gift cards cannot be returned because the gift card value is activated at the time of purchase. Gift cards are non-refundable and cannot be redeemed for cash.
12. Gift card usage
Pre paid gift cards are redeemable for goods sold at any of The Warehouse stores in South Africa. Lost or stolen cards are the responsibility of the holder. Gift cards cannot be used as payment on The Warehouse credit cards or on Finance balances. Gift cards expire 24 months after the last transaction. Balance information can be given at any store checkout or scanning booth.
13. Accessing our service
Other than connecting to Flatpackdiy | www.flatpackdiy.co.za website by HTTP requests using a web browser, you may not gain access to Flatpackdiy | www.flatpackdiy.co.za website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Flatpackdiy | www.flatpackdiy.co.za websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
15. Disclaimer
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur.Flatpackdiy www.flatpackdiy.co.za does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Flatpackdiy | www.flatpackdiy.co.za reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by South African law, Flatpackdiy | www.flatpackdiy.co.za makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
16. Intellectual Property
Flatpackdiy | www.flatpackdiy.co.za, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Flatpackdiy | www.flatpackdiy.co.za welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Flatpackdiy | www.flatpackdiy.co.za.
17. Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Flatpackdiy | www.flatpackdiy.co.za and are not under the control of Flatpackdiy | www.flatpackdiy.co.za. The links are only provided as a convenience, and do not imply that Flatpackdiy | www.flatpackdiy.co.za endorses, checks, or approves of the third party site. Flatpackdiy | www.flatpackdiy.co.za is not responsible for the privacy principles or content of these third party sites. The Warehouse is not responsible for the availability of any of these links.
18. Privacy Policy
We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.
19. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of South Africa.
20. Changes to this Agreement
Flatpackdiy | www.flatpackdiy.co.za reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders
